Return, Refund & Cancellation Policy

At Healthetc., we are committed to delivering high-quality wellness products and a reliable shopping experience. We understand that, in certain circumstances, you may need to cancel an order or request a return or refund.

This policy explains the conditions and process for cancellations, returns, replacements, and refunds.

Order Cancellation

You may request to cancel your order before it has been dispatched.

To request a cancellation, please contact our Customer Support Team through the contact details provided at the end of this policy and share your order number and registered contact details.

Once an order has been dispatched, cancellation may no longer be possible. If you no longer wish to accept the order, please contact our Customer Support Team for assistance.

For prepaid orders cancelled before dispatch, eligible refunds will be processed to the original payment method, subject to the terms of this policy and applicable payment processing conditions.

Cancellation by Healthetc.

Healthetc. reserves the right to cancel an order in certain circumstances, including but not limited to:

• Product unavailability or inventory issues
• Incorrect pricing or product information caused by a technical error
• Payment verification issues
• Delivery restrictions or non-serviceable locations
• Suspected fraudulent or unauthorized transactions
• Circumstances beyond our reasonable control

If a prepaid order is cancelled by Healthetc., the eligible amount will be refunded to the original payment method.

Returns and Replacements

Due to the nature of wellness and consumable products, we are unable to accept returns for products that have been opened, used, or tampered with.

However, you may contact us within 2 calendar days of delivery if you receive:

• A damaged product
• An expired product
• An incorrect product
• A product that is materially different from what you ordered

To help us review your request, please contact our Customer Support Team with:

• Order number
• Registered mobile number or email address
• Clear photographs of the product and packaging
• An unboxing video, where reasonably available
• A brief description of the issue

Our team will review the information provided and assist you with the appropriate resolution.

Important Conditions for Returns

To be eligible for a return or replacement, the product should:

• Be unused and unopened
• Be in its original packaging
• Have all seals, labels, and packaging intact
• Be accompanied by the required proof of purchase and supporting evidence

Requests that do not meet the eligibility requirements may not be approved.

Refund Process

Once your return or refund request has been reviewed and approved, we will notify you of the outcome.

Where a physical return is required, the product may need to be received and inspected before the refund is processed.

Approved refunds will be initiated to the original payment method used to place the order.

After the refund has been initiated, the amount may take approximately 5–7 business days to reflect in your account, depending on your bank, card issuer, payment provider, or financial institution.

Shipping and Return Charges

If a return is required because you received an incorrect, damaged, or expired product, the applicable return process and shipping arrangements will be communicated by our Customer Support Team.

For returns or cancellations requested for reasons not attributable to Healthetc., applicable shipping or other charges may be deducted from the refund where permitted and communicated to the customer.

Damaged or Tampered Packages

If your package appears visibly damaged, opened, or tampered with at the time of delivery, we recommend that you do not accept the package and contact our Customer Support Team as soon as possible.

If you discover an issue after accepting the delivery, please contact us within 2 calendar days of delivery with the required supporting information.

Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact our Customer Support Team within 2 calendar days of delivery.

Please provide your order details along with clear photographs and, where reasonably available, an unboxing video so that our team can investigate and assist you.

Non-Returnable Products

Returns or refunds may not be accepted in cases where:

• The product has been opened or used
• The original seal or packaging has been damaged after delivery
• The return request is submitted after the applicable return window
• The product has been damaged due to improper handling or storage by the customer
• Sufficient order details or supporting evidence are not provided for verification

Contact Us

If you have questions regarding cancellations, returns, replacements, or refunds, please contact our Customer Support Team.

Email: orders@healthetc.life

Our team will review your request and assist you with the appropriate next steps.